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Awaiting Support...?

PostPosted: 21 Oct 2015, 16:07
by ucgmedia
Is Arrowchat still active? We have not had a reply from our purchase in nearly 48 hours. - No download link or activation of a purchase in our account.

Please check the support tickets ASAP.

Re: Awaiting Support...?

PostPosted: 21 Oct 2015, 16:44
by Jason
Support tickets are answered in the order they are received. Make sure you aren't replying to your ticket or you'll get bumped back as it should warn you.

Re: Awaiting Support...?

PostPosted: 21 Oct 2015, 16:57
by ucgmedia
I only replied to it after about 44 hours waiting for action on our purchase. Not unreasonable?

thanks,
Geoff

Re: Awaiting Support...?

PostPosted: 21 Oct 2015, 17:11
by Jason
Just checked the ticket and replied. It was 16 hours during our non-business hours. Sorry for the wait.