General ArrowChat talk that doesn't fit any other forum.
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LMIQ
Customer
 
Posts: 4
Joined: 04 May 2018, 16:30

by LMIQ 05 May 2018, 18:59

Hey Everyone,

Has anyone figured this out yet? It won't even let me run the webinstaller.
A bit tweaked as I was told from support pre purchase that it was compatible.
I cannot seem to get it to work.

I have filled out a ticket but I am guessing the soonest they will respond is Monday.
Was hoping to have this completed tonight.
If anyone has any suggestions?
Thanks in advance,

LM
User avatar
LMIQ
Customer
 
Posts: 4
Joined: 04 May 2018, 16:30

by LMIQ 07 May 2018, 21:05

I have left multiple tickets with support about my issue and still no one has responded.
I am a little ticked off as I had explained my situation and was told it would work and it doesn't. I was also told not to worry as support would help if there was an issue. Still no help. Could someone please get back to me as I need to get this working. This is now delaying my relaunch for 3 days now...

- LM
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Jason
ArrowChat Team
 
Posts: 2054
Joined: 13 Dec 2009, 00:06

by Jason 08 May 2018, 06:38

I see your ticket was responded to now that support is open (closed weekends). The issue had to do with file permissions on your server.
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LMIQ
Customer
 
Posts: 4
Joined: 04 May 2018, 16:30

by LMIQ 08 May 2018, 09:07

Jason wrote:I see your ticket was responded to now that support is open (closed weekends). The issue had to do with file permissions on your server.

Hello Jason,
I am now experiencing a blank site. I am literally locked out of my site.
I have submitted a ticket but I need to get this issue addressed asap. At this point I want to be done with this as it is not working as intended and I feel I was yessed into making this purchase when it is obviously not compatible with PHPFox 4.6.2b2 yet.

Please advise,
LM
User avatar
Jason
ArrowChat Team
 
Posts: 2054
Joined: 13 Dec 2009, 00:06

by Jason 08 May 2018, 22:33

LMIQ wrote:
Jason wrote:I see your ticket was responded to now that support is open (closed weekends). The issue had to do with file permissions on your server.

Hello Jason,
I am now experiencing a blank site. I am literally locked out of my site.
I have submitted a ticket but I need to get this issue addressed asap. At this point I want to be done with this as it is not working as intended and I feel I was yessed into making this purchase when it is obviously not compatible with PHPFox 4.6.2b2 yet.

Please advise,
LM

The problems you are having have nothing to do with PHPFox. I would suggest you continue working with our technical support team to resolve your issue.