ArrowChat

As most are are now the new EU privacy law General Data Protection Regulation is finally here and went into effect on the 25th of may 2018, (https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-does-general-data-protection-regulation-gdpr-govern_en). In regards to that, we have a few questions to Arrowsuites LLC staff here:

1.) As you run the Push service and data is transmitted to USA and back (in our case to Europe), is the traffic readable by your staff or is it completely encrypted?

2.) As the Push service is considered a data controller by EU GDPR, is it possible to enter a "Data Processing Agreement between you Arrowsuites LLC and our company for compliance reasons of GDPR?

3.) How compliant is Arrowchat currently to GDRP? Is there things we need to do as a European Company to comply Arrow chat to EU's GDPR requirements?

4.) If Arrowchat isn't compliant yet with EU GDRP, is there any plans from Arrowsuites LLC side to correct this within reasonable timespan?

Thanks in advance for the answers.

ArrowChat is a self-hosted solution and we don't transmit any data to our servers.

As for the push service, we are not the owner of the servers where messages are transmitted. Our support team can put you in contact with the server operator.

Jason wrote:ArrowChat is a self-hosted solution and we don't transmit any data to our servers.

As for the push service, we are not the owner of the servers where messages are transmitted. Our support team can put you in contact with the server operator.

Right thanks for your answers!

we thought that the push service was yours though.

So how to do this?
Could you forward these questions regarding the push service then to them please?
I imagine you have our customer details and emails in your back end etc., right?

Thank you.
Kind regards