Ask questions about how to do or fix things in Arrowchat
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jjsanchezgarcia
Customer
 
Posts: 5
Joined: 10 Jun 2019, 09:44

 

by jjsanchezgarcia 14 Aug 2019, 06:05

I have selected Tokbox as videoconference. No problem with hiring, entering the keys or starting the videoconference.

When video conferencing is established, I found several problems:
- The image of the interlocutor appears far to the right and cut.
- No controls appear on the screen.
- There are two small blue buttons in the lower left corner and a small red button in the lower right corner, but no clue what they are for.
- There is no control to change the camera if you have several (front and rear, for example).
- Some indications on the screen (such as duration) appear inverted.

I would appreciate help. The arrowchat support services do not answer the tickets or do so very late, despite I hired priority support.
User avatar
jjsanchezgarcia
Customer
 
Posts: 5
Joined: 10 Jun 2019, 09:44

 

by jjsanchezgarcia 15 Aug 2019, 13:36

Solve. Mainly:
- Problems about resolution compatibility between browsers and Surface.
- Translation issues.
- Some indications on the screen (such as duration) appear inverted continues. Any idea?