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Debug tool showing "The user id is not set" error - what now
PostPosted: 22 Apr 2012, 13:03
by JTrollerb
Hi, I installed the trial and I can see the chatbar but nothing within it. I ran the debug tool and the results are attached. Doesn't give enough information on exactly what I need to do to fix. Can someone help guide me step by step? Thanks!
PostPosted: 22 Apr 2012, 13:34
by Jason
Did you install as a custom website? The includes/integration.php will need to be customized.
PostPosted: 22 Apr 2012, 13:46
by JTrollerb
Not sure what you mean by 'custom website' - I am installing onto my IP.Board site.
PostPosted: 22 Apr 2012, 13:59
by Jason
Which version of IP.Board?
PostPosted: 22 Apr 2012, 14:11
by JTrollerb
3.2.3
PostPosted: 23 Apr 2012, 15:09
by JTrollerb
Do you have an update? The free trial has begun as of yesterday and still trying to get help in setting it up.
Thanks
PostPosted: 23 Apr 2012, 16:59
by Jason
I verified that everything seems to be working in IP.Board. Can I please get a test login account and your site URL. I'm guessing your IP.Board is either not setting cookies or setting the cookie to a different name.
PostPosted: 23 Apr 2012, 20:38
by JTrollerb
Hi Jason, just provided to you in the support ticket. Thanks!
PostPosted: 23 Apr 2012, 20:46
by Jason
Here you are, put the attached file in your arrowchat/includes/ folder.
PostPosted: 23 Apr 2012, 21:15
by JTrollerb
Thank you, it worked! =)
Topic Closed
PostPosted: 07 Nov 2012, 12:40
by Staff Bot
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