Page 1 of 1
500 Error When Trying To Install on Wordpress
PostPosted: 21 Feb 2015, 18:04
by SkittlrNet
I am attempting to install the trial version of Arrowchat onto my buddypress site. The files are sitting on my server, but when I attempt to access mysite.com/arrowchat/install, I get a 500 "Internal Server Error".
Any help?
Re: 500 Error When Trying To Install on Wordpress
PostPosted: 21 Feb 2015, 19:25
by Jason
Do you have PHP 5.4 or lower and IonCube installed on your server?
Re: 500 Error When Trying To Install on Wordpress
PostPosted: 23 Feb 2015, 20:44
by BCadillac
Hello (this is SkittlrNet - I accidentally purchased the license under a different account)
We did a bit of research - we didn't have IonCube, and decided to go ahead and buy the Kick Starter version which does not require it? Unfortunately, I am still receiving this error when I try to install the regular version. I did clear my cache, use a different browser and I also tried deleting my .htaccess file in case it was that. None of that worked.
Re: 500 Error When Trying To Install on Wordpress
PostPosted: 23 Feb 2015, 20:52
by Jason
BCadillac wrote:Hello (this is SkittlrNet - I accidentally purchased the license under a different account)
We did a bit of research - we didn't have IonCube, and decided to go ahead and buy the Kick Starter version which does not require it? Unfortunately, I am still receiving this error when I try to install the regular version. I did clear my cache, use a different browser and I also tried deleting my .htaccess file in case it was that. None of that worked.
Open up a support ticket and we'll figure it out:
http://www.arrowchat.com/support/contact/