No. Everything is 100% open and editable to you with the exception of removing the "Powered By ArrowChat" branding if you did not purchase the branding-free option.

You'll receive one year or unlimited free software updates depending on which package you purchase. After that, software updates are $70 per year depending on the package.

For complete server requirement information, please click here.

Yes. ArrowChat is extremely easy to use with another language. Some of our members have provided language files in our forums, or you can convert it yourself through a single language file.

This answer widely depends on how powerful your server is. We have dedicated servers running more than 1,000 online users with no problems, but shared servers will most likely be able to handle much less. We also offer push service to offload the bulk of work from your server to ours.

Yes. If you don't know how to code, you can simply enable guest chat only and no coding is necessary. If you do know how to code, there is a single integration file where you'll have to do some very minimal modifications to integrate ArrowChat into your site. We also offer professional if you'd like us to do everything for you.

First, check your spam folder. Second, try entering your email on our forgot password form. If your email exists, it will send you a new password. If it has been longer than 24 hours, please contact us and we'll check on the status of your order.

Yes, but to continue receiving updates to the software, store access, forum access, and more, you'll need to renew every year for a fee of $70.

Usually you can download almost instantly. Once our fraud check is complete (no longer than 24 hours, usually instantly), we'll send you an email with your login information.

Yes. You can purchase ArrowChat now and update your registered domain name later.

We do not offer refunds on services already rendered and digital products. We will refund duplicate orders, purchases in error, or professional installation when we are unable to install it.

The short answer, yes. Whether or not you will need to customize the installation depends on if you're running a supported integration. For a full list of supported integrations, please click here. We always update ArrowChat to work with the latest version of the supported integrations and sometimes older versions.

Forever, but to continue receiving updates to the software, store access, forum access, and more, you'll need to renew every year for a fee of $70.

We allow one live installation and one test installation. You cannot upload ArrowChat more than once on a server for any reason unless it is for testing purposes. You will need a separate license for each installation.

Yes. Our enterprise package includes unlimited installations on domains that you own. Select the business package to purchase it.

No, an ArrowChat license is non-transferable. If you sell your website, the new owner will need to purchase a copy of ArrowChat.

Extremely Easy! Our feature-rich admin panel will do most of the stuff you need by just clicking a checkbox. For more in-depth customization, our CSS, templates, and images can handle a whole lot. For even more customization, our JavaScript file is minified on the fly for easy editing.

Yes. You can request a feature and receive a quote.

Here's our recommendations for ArrowChat customization:

FTP Client: WinSCP
Telnet/SSH Client: PuTTY
Code Editor: Programmer's Notepad

Mac OSX Users: Coda

We provide complimentary support for 30 days or more depending on the edition you purchase. Our excellent team of in-house support personnel are extremely knowledgeable and dedicated to providing the highest level of customer service.

Yes. You can extend your support at any time, but you'll receive a small discount if you renew within one week of it expiring.

Our support team will assist with initial Software installation, general questions related to the script and technical errors encountered during the normal use of unmodified script. We cannot assist with customization of the script or installation on custom websites.

We only have support through an online ticket system at this time. This way, all your ticket information is neatly kept together in one place.

Please visit our documentation on installing ArrowChat.

Please visit our documentation on reinstalling ArrowChat.

Simply copy the ArrowChat files and "arrowchat_" tables from the database onto the new server. You'll also need to copy and paste the ArrowChat header/footer code onto your new templates.

Currently, professional installation takes anywhere from 1-5 business days after the fraud check is complete. In rare circumstances, it can take longer.

As long as you have an active ArrowChat license, you can list products in the ArrowChat store and charge for your products if you want. All your products will be temporarily removed from the store if you fail to renew your license.

No, but you'll need to have an active ArrowChat license to publish on the store.

Currently, we take the industry-standard of 30% away from the total purchase price.

Typically, we do not provide release dates for any products. We found that promising a date and then missing that date would make our customers upset. Surprising our customers with new updates out of nowhere has worked much better for our team. In the rare event that we do announce a release date, it will be posted in our announcements forum: http://www.arrowchat.com/forum/viewforum.php?f=2.

Sorry, but we don't have any discounts running unless they're published on our Facebook or forum.

Yes. Please see our affiliate program for more information.