Frequently asked questions

Back to Top

General

Is the source code encrypted?

No. Everything is 100% open and editable to you with the exception of removing the "Powered By ArrowChat" branding if you did not purchase the branding-free option.

Are updates in the future free?

You'll receive one year or unlimited free software updates depending on which package you purchase. After that, software updates are $20 per year depending on the package.

What are the server requirements?

For complete server requirement information, please click here.

Can I use ArrowChat with another language?

Yes. ArrowChat is extremely easy to use with another language. Some of our members have provided language files in our forums, or you can convert it yourself through a single language file.

How many users can ArrowChat handle?

This answer widely depends on how powerful your server is. We have dedicated servers running more than 1,000 online users with no problems, but shared servers will most likely be able to handle much less. We also offer push service to offload the bulk of work from your server to ours.

I don't have a supported integration, will ArrowChat work with my site?

Yes. If you don't know how to code, you can simply enable guest chat only and no coding is necessary. If you do know how to code, there is a single integration file where you'll have to do some very minimal modifications to integrate ArrowChat into your site. We also offer professional if you'd like us to do everything for you.

Back to Top

Sales

I've purchased ArrowChat; where is my login information?

First, check your spam folder. Second, try entering your email on our forgot password form. If your email exists, it will send you a new password. If it has been longer than 24 hours, please contact us and we'll check on the status of your order.

Is ArrowChat a one-time fee?

Yes, but to continue receiving updates to the software, store access, forum access, and more, you'll need to renew every year for a fee of $20.

How soon will I be able to download after purchase?

Usually you can download almost instantly. Once our fraud check is complete (no longer than 24 hours, usually instantly), we'll send you an email with your login information.

Can I purchase ArrowChat even though I don't have a domain yet?

Yes. You can purchase ArrowChat now and update your registered domain name later.

What is your refund policy?

We do not offer refunds on services already rendered and digital products. We will refund duplicate orders, purchases in error, or professional installation when we are unable to install it.

Does ArrowChat work with <insert integration> <insert version>?

The short answer, yes. Whether or not you will need to customize the installation depends on if you're running a supported integration. For a full list of supported integrations, please click here. We always update ArrowChat to work with the latest version of the supported integrations and sometimes older versions.

Back to Top

License

How long does the license last?

Forever, but to continue receiving updates to the software, store access, forum access, and more, you'll need to renew every six months for a fee of $20.

How many times can I install with one license?

We allow one live installation and one test installation. You cannot upload ArrowChat more than once on a server for any reason unless it is for testing purposes. You will need a separate license for each installation.

Do you offer an unlimited license?

Yes. Our enterprise package includes unlimited installations on domains that you own. Select the business package to purchase it.

Can I transfer a license to someone else?

No, an ArrowChat license is non-transferable. If you sell your website, the new owner will need to purchase a copy of ArrowChat.

Back to Top

Customization

How easy is it to customize ArrowChat?

Extremely Easy! Our feature-rich admin panel will do most of the stuff you need by just clicking a checkbox. For more in-depth customization, our CSS, templates, and images can handle a whole lot. For even more customization, our JavaScript file is minified on the fly for easy editing.

Will ArrowChat do any custom modifications, applications, themes, etc?

Yes. You can request a feature and receive a quote.

What tools do you recommend for customization?

Here's our recommendations for ArrowChat customization:

FTP Client: WinSCP
Telnet/SSH Client: PuTTY
Code Editor: Programmer's Notepad

Mac OSX Users: Coda

Back to Top

Support

Do I get support with my purchase?

We provide complimentary support for 30 days or more depending on the edition you purchase. Our excellent team of in-house support personnel are extremely knowledgeable and dedicated to providing the highest level of customer service.

Can I extend my support time?

Yes. You can extend your support at any time, but you'll receive a small discount if you renew within one week of it expiring.

What types of issues does support cover?

Our support team will assist with initial Software installation, general questions related to the script and technical errors encountered during the normal use of unmodified script. We cannot assist with customization of the script or installation on custom websites.

Do you have phone support?

We only have support through an online ticket system at this time. This way, all your ticket information is neatly kept together in one place.

Back to Top

Installation

How do I install ArrowChat?

Please visit our documentation on installing ArrowChat.

How do I re-install/uninstall ArrowChat?

Please visit our documentation on reinstalling ArrowChat.

How do I move ArrowChat to a new server?

Simply copy the ArrowChat files and "arrowchat_" tables from the database onto the new server. You'll also need to copy and paste the ArrowChat header/footer code onto your new templates.

How long does professional installation take?

Currently, professional installation takes anywhere from 1-5 business days after the fraud check is complete. In rare circumstances, it can take longer.

Back to Top

Store

Can I list my own products in the ArrowChat store?

As long as you have an active ArrowChat license, you can list products in the ArrowChat store and charge for your products if you want. All your products will be temporarily removed from the store if you fail to renew your license.

Does it cost anything to become a developer?

No, but you'll need to have an active ArrowChat license to publish on the store.

Do you guys take anything out of the purchase price?

Currently, we take the industry-standard of 30% away from the total purchase price.

Back to Top

Miscellaneous

What is the release date of <insert feature, version, etc>?

Typically, we do not provide release dates for any products. We found that promising a date and then missing that date would make our customers upset. Surprising our customers with new updates out of nowhere has worked much better for our team. In the rare event that we do announce a release date, it will be posted in our announcements forum: http://www.arrowchat.com/forum/viewforum.php?f=2.

Can I get a discount on ArrowChat for <insert reason>?

Sorry, but we don't have any discounts running unless they're published on our Facebook or forum.

Is there an affiliate program?

Yes. Please see our affiliate program for more information.


*Some restrictions apply, please see our license agreement for full details.