Absolutely not! It's not even minified. Everything is 100% open and editable to you with the exception of removing the "Powered By ArrowChat" branding if you did not purchase the branding-free option.
You'll receive six months to one year of free software updates depending on which package you purchase. After that, software updates are $20 per six months or per year depending on the package.
For complete server requirement information, please click here.
Absolutely! ArrowChat is extremely easy to use with another language. Some of our members have provided language files in our forums, or you can convert it yourself through a single language file.
This answer widely depends on how powerful your server is. We have dedicated servers running more than 1,000 online users with no problems, but shared servers will most likely be able to handle much less.
Absolutely! If you don't know how to code, you can simply enable guest chat only and no coding is necessary. If you do know how to code, there is a single integration file where you'll have to do some very minimal modifications to integrate ArrowChat into your site. We also offer professional if you'd like us to do everything for you.
Typically, you should have received your information near instantly to your email address that you used to pay (remember to check your spam folder). However, our fraud check can take up to 24 hours to verify your information. If it has been longer than that, please contact us and we'll check on the status of your order.
Yes, but to continue receiving updates to the software, store access, forum access, and more, you'll need to renew every six months for a fee of $20. If you renew more than a week past expiration, the fee will cost you $30.
Usually you can download almost instantly. Once our fraud check is complete (no longer than 24 hours, usually instantly), we'll send you an email with your login information.
Yes! You can purchase ArrowChat now and update your registered domain name later.
Because the product is instantly available for download and there is a trial version, we cannot offer refunds.
The short answer, yes. Whether or not you will need to customize the installation depends on if you're running a supported integration. For a full list of supported integrations, please click here. We always update ArrowChat to work with the latest version of the supported integrations and sometimes older versions.
Forever, but to continue receiving updates to the software, store access, forum access, and more, you'll need to renew every six months for a fee of $20. If you renew more than a week past expiration, the fee will cost you $30.
We allow one live installation and one test installation. You cannot upload ArrowChat more than once on a server for any reason unless it is for testing purposes. You will need a separate license for each installation.
Absolutely! To receive a custom quote, please contact us with as much information as possible about what you're trying to achieve.
No, an ArrowChat license is non-transferable. If you sell your website, the new owner will need to purchase a copy of ArrowChat.
At this time, we are not accepting custom requests.
We provide complimentary support for 30 days or more depending on the edition you purchase. Our excellent team of in-house support personnel are extremely knowledgeable and dedicated to providing the highest level of customer service.
Absolutely! You can extend your support at any time, but you'll receive a small discount if you renew within one week of it expiring.
Our support team will assist with initial Software installation, general questions related to the script and technical errors encountered during the normal use of unmodified script. We cannot assist with customization of the script or installation of custom websites.
We only have support through an online ticket system at this time. This way, all your ticket information is neatly kept together in one place.
To install ArrowChat, please follow on online installation instructions: http://www.arrowchat.com/install/
If re-installing, just overwrite all files from the ArrowChat download, clear out your database of "arrowchat_" tables, and run the web installer again. If uninstalling, simply remove all ArrowChat files and delete all "arrowchat_" tables from the database.
Simply copy the ArrowChat files and "arrowchat_" tables from the database onto the new server. You'll also need to copy and paste the ArrowChat header/footer code onto your new templates.
Currently, professional installation takes anywhere from 1-3 business days after the fraud check is complete. In rare circumstances, it can take longer.
As long as you have an active ArrowChat license, you can list products in the ArrowChat store and charge for your products if you want. All your products will be temporarily removed from the store if you fail to renew your license.
No, but you'll need to have an active ArrowChat license to publish on the store.
Currently, we take the industry-standard of 30% away from the total purchase price.
Typically, we do not provide release dates for any products. We found that promising a date and then missing that date would make our customers upset. Surprising our customers with new updates out of nowhere has worked much better for our team. In the rare event that we do announce a release date, it will be posted in our announcements forum: http://www.arrowchat.com/forum/viewforum.php?f=2.
Yes, ArrowChat customers with an active license will have access to our affiliate program through ClickBank. We offer a generous 20% of the purchase price back to you.