First of all, I apologize if you've ever had a rude customer contact you through our chat system. We do not condone this in any way and would like to know what you think about it.
We always monitor the chat going on at ArrowChat.com, and we've noticed quite a few circumstances where customers are being extremely rude demanding that someone help them and even cases of vulgar language if they refuse. This is completely unacceptable, and it is a person's choice if they're willing to help or not.
We'd like to know what you think about this? Have you had problems with rude members contacting you? Should we do anything about it? Warn them? Do nothing? Let us know what you think.
Chatting is great, but please be respectful to each other.
I'll like to remind everyone they have the option of going invisible or offline.
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Jason - Customer
- Posts: 2356
- Joined: 12 Dec 2009, 16:06
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VMalhotra - Customer
- Posts: 8
- Joined: 02 Mar 2011, 20:50
Include the option to block users, and if you are using an integration (like vBulletin) then tap into its blocking system
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Jason - Customer
- Posts: 2356
- Joined: 12 Dec 2009, 16:06
VMalhotra wrote:Include the option to block users, and if you are using an integration (like vBulletin) then tap into its blocking system
Block users is definitely coming in v1.1, but what about until then?
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asinsh - Customer
- Posts: 55
- Joined: 02 Apr 2010, 08:22
I guess everyone has a different threshold for these kinds of things. I've gotten a few unsolilcited demands for help but they don't bother me much (I've just ignored them). I suspect that it may be more trouble than it's worth for you to try to play policeman on this. But maybe this sort of behavior annoys others more than it annoys me?
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Jason - Customer
- Posts: 2356
- Joined: 12 Dec 2009, 16:06
Thanks for the feedback ashinsh and VMalhotra. Unless I get more feedback on this, right now it seems like it's not a huge deal. We're just going to keep it as is for now.
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VMalhotra - Customer
- Posts: 8
- Joined: 02 Mar 2011, 20:50
Jason wrote:Thanks for the feedback ashinsh and VMalhotra. Unless I get more feedback on this, right now it seems like it's not a huge deal. We're just going to keep it as is for now.
No problem, when is 1.1 being released?
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VaggoLena1327 - Customer
- Posts: 60
- Joined: 07 Jun 2010, 15:58
Staff does not state release dates anymore
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Jason - Customer
- Posts: 2356
- Joined: 12 Dec 2009, 16:06
Stay on topic, please.
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VaggoLena1327 - Customer
- Posts: 60
- Joined: 07 Jun 2010, 15:58
So far I have not received any disrespect from arrowchat members, only a few friendly chats or nothing at all.
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Jack - Customer
- Posts: 36
- Joined: 01 Jun 2010, 21:55
I have received a few messages in regards to help but have never been threatened. If all else fails, we can go into "Offline" mode.
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Staff Bot - ArrowChat Team
- Posts: 8996
- Joined: 07 Nov 2012, 13:41
This thread has been locked because the last post is greater than six months old. There is a good chance that the information in this thread is outdated. Please open a new topic if you wish to discuss this further.
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