Is Arrowchat still active? We have not had a reply from our purchase in nearly 48 hours. - No download link or activation of a purchase in our account.
Please check the support tickets ASAP.
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ucgmedia - Free
- Posts: 2
- Joined: 10 Apr 2014, 19:23
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Jason - Customer
- Posts: 2334
- Joined: 12 Dec 2009, 16:06
Support tickets are answered in the order they are received. Make sure you aren't replying to your ticket or you'll get bumped back as it should warn you.
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ucgmedia - Free
- Posts: 2
- Joined: 10 Apr 2014, 19:23
I only replied to it after about 44 hours waiting for action on our purchase. Not unreasonable?
thanks,
Geoff
thanks,
Geoff
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Jason - Customer
- Posts: 2334
- Joined: 12 Dec 2009, 16:06
Just checked the ticket and replied. It was 16 hours during our non-business hours. Sorry for the wait.
4 posts
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