Waiting

[IMedia]

We are still waiting, days later on a reply. I will forward the question that we had.

13 Apr 2011, 16:49

Okay no problem. Appreciate the fix. We would like to know what you did to fix it rather then it just being fixed. This is so in case we have to move servers we can make sure to apply the same changes. What was the issue?

IMedia
Customer

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Joined: 12 Apr 2011, 14:29
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We need to know the more details on the fix that you made because we might have to re-instal Social Engine. We also asked this on our ticket. Thanks.

[IMedia]

Are you a developer? Normally when I develop I comment my code so I or others will know what the fix was. That is what I want. I want better customer service for which your company has none. First you make me wait forever after my purchase, and then you perform a fix on our website without any kind of documentation on the fix. This was your quote here:

"Hi Joe Stenhosue, I'm not sure what you want, I just told you the edits. The getUserID function in the includes/functions_receive.php file. You can re-download ArrowChat and compare the two files if you want."

You are going to make me download ARROW CHAT to compare the files? You wont just mark the changes in the code like any other developer would?

[Jason]

Payment for ArrowChat: Apr 12, 2011 07:29:23 PDT
We received your ticket on the problem: Apr 12, 2011 at 12:00 PM PDT
We resent your login information: Apr 12, 2011 at 4:00 PM PDT

We fixed the problem you had with your ArrowChat installation.

So what in the world are you so mad about? We didn't make you "wait forever" after your purchase. You did not receive the welcome email, so we emailed it out again as soon as we got to your ticket.

Judging from our technician's response, we told you exactly what we changed. We changed the entire getUserId function. Did you want us to copy and paste the function for you?

[IMedia]

Take responsibility for what you know to be true. I am not into he said she said. You DID make us wait after payment long enough to make us worry. Others have had the same issue. Face up to the fact that even though you have great software your customer relations suck. Shall I forward to you 5 emails sent to me by other Arrow chat buyers with their opinion of this as well? Perhaps you guys need an honest, organic look at what we really think.

I just wanted you to know that I do have a point. IF I HAD NOT OF ASKED YOU WHAT THE ISSUE WAS YOU WOULD HAVE NEVER TOLD ME. Look at the ticket. All you did was go in and fix it and told me to refresh my page.

[Jason]

Our customer service is actually rated very high. I'm not sure why you think 4 hours is a long time to wait. Sorry for the inconvenience of you asking what was fixed.

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