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FYOPS
Customer
 
Posts: 2
Joined: 16 Aug 2012, 17:29

 

by FYOPS 27 Aug 2012, 11:58

I put in the ticket to have AC installed over a week ago, have not heard a single thing back and the Install section just says "working" will take 1-3 days... said this since I put in the ticket last sunday... I filed a support ticket and haven't heard anything back.
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Jason
Customer
 
Posts: 2356
Joined: 12 Dec 2009, 16:06

 

by Jason 27 Aug 2012, 12:14

I looked up your account and we have tried to contact you twice. I suggest that you add support --at-- arrowchat.com to your email's safe/contact list so that you can receive our emails.

We were unable to complete the installation because the provided FTP account does not have rename/delete permissions and we're unable to create a required installation file. If you could give us those permissions and let us know when you have, that would be great. Thank you and I apologize for all the trouble.
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FYOPS
Customer
 
Posts: 2
Joined: 16 Aug 2012, 17:29

 

by FYOPS 27 Aug 2012, 14:29

please email tylerjohnston@worldofesports.com he is in charge of website things like that please and thank you
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Staff Bot
ArrowChat Team
 
Posts: 8996
Joined: 07 Nov 2012, 13:41

 

by Staff Bot 16 Dec 2014, 00:26

[b]This thread has been locked because the last post is greater than six months old. There is a good chance that the information in this thread is outdated. Please open a new topic if you wish to discuss this further.[/b]