Blank page. Install won't even start.

[ChattyChat]

Hi, I'm trying to install this on my website. I'm integrating it into SocialEngine which is located at the top level, not in a subfolder. I placed the arrowchat folder by itself in public_html so it looks like mydomain.com/arrowchat When I go to the install.. mydomain.com/arrowchat/install/ all I see is a blank white page. Any ideas on what I'm doing wrong or what I need to change?

Thanks.

[Jason]

Hard to say but it's most likely one of two things:

1. IonCube loader is not installed properly or not at all. The trial requires this (the full version does not) to encrypt the source-code. Your host will usually install this for you if you ask.
2. Sometimes deleting our /arrowchat/.htaccess file can fix problems.

[ChattyChat]

Thank you Jason. My host and you replied at the same time. You're correct, it was IonCube. This is what my host said, "The script for some reason was encoded with the very latest version of IonCube, something not really supported currently by most hosting providers. I've done an upgrade, but as it's not yet supported, by default when Apache is rebuilt, the old version of IonCube will be installed. The script you are using should not have had it's files encoded with a loader of >= 5, as the default is currently 4.7.

None the less your script installation should proceed and if possible do ask if they have encoded scripts with a more appropriate encoder level, which should not be a problem due to backwards compatibility.



--- I see the install page now, it's a beautiful thing. LOL Thanks for replying. ---

[Jason]

We use the latest version of IonCube because it's the only one that supports PHP 5.6, unfortunately.

[ChattyChat]

Alright, I'll let them know. Thanks again Jason.