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Ask questions about how to do or fix things in Arrowchat
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ntorres
Customer
 
Posts: 5
Joined: 08 Oct 2015, 10:12

 

by ntorres 06 Jan 2016, 08:48

When can we expect IE support when using the TokBox video service?

TokBox, when implemented correctly, should offer IE users a plug in, but the ArrowChat implementation does not offer that plug in. Instead it displays the message:
Sorry, but your computer configuration does not meet the minimum requirements for video chat.


This occurs on IE 11+ and IE Edge (25).

Thank you.
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Jason
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Posts: 2356
Joined: 12 Dec 2009, 16:06

 

by Jason 06 Jan 2016, 12:22

Tokbox does not support Edge and IE requires a plugin. This is because Microsoft is behind in the times as usual.
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ntorres
Customer
 
Posts: 5
Joined: 08 Oct 2015, 10:12

 

by ntorres 07 Jan 2016, 16:41

I understand MS is behind the times, but as you mentioned, IE requires a plugin. As I understand TokBox, it should automatically detect that the plug in is needed and ask the user to download it, but that prompt never comes up.