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Ask questions about how to do or fix things in Arrowchat
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SpiritWolfie
Customer
 
Posts: 16
Joined: 14 May 2016, 15:10

 

by SpiritWolfie 06 Apr 2017, 20:19

I have installed the new 2.1 update, I followed the installation instructions to a T.

The chat bar does not show up for some users, while it shows up for other.

See image at
https://drive.google.com/open?id=0B_4vl ... k1YLUlVOHM

Please help ASAP

Yes I have a support ticket in as well with login details to my website, but if someone knows a solution please let me know.
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SpiritWolfie
Customer
 
Posts: 16
Joined: 14 May 2016, 15:10

 

by SpiritWolfie 06 Apr 2017, 20:44

We also get a 404 on the debug thing that the documentation says to check with

When extracting the zip the zip gives a warning daring extraction saying theirs more data after payload, Zip might be corrupted?
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Jason
Customer
 
Posts: 2334
Joined: 12 Dec 2009, 16:06

 

by Jason 06 Apr 2017, 21:02

It looks like you're just missing files. Download it again and try another extraction program to extract the zip file. I haven't heard of anyone else having issues extracting the files.
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SpiritWolfie
Customer
 
Posts: 16
Joined: 14 May 2016, 15:10

 

by SpiritWolfie 06 Apr 2017, 21:33

Jason wrote:It looks like you're just missing files. Download it again and try another extraction program to extract the zip file. I haven't heard of anyone else having issues extracting the files.


I've used 7zip, Winrar and built in windows extractor I get the same warning each time

You may need to re-upload the zip honestly to the downloads section if this is the case.
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SpiritWolfie
Customer
 
Posts: 16
Joined: 14 May 2016, 15:10

 

by SpiritWolfie 06 Apr 2017, 21:42

I have a support ticket with the ftp info, could you hop in and fix it for me please real fast? (I still have support time with you guys) I've been fixing stuff 'all day and night'
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SpiritWolfie
Customer
 
Posts: 16
Joined: 14 May 2016, 15:10

 

by SpiritWolfie 07 Apr 2017, 18:09

I have managed to get it to extract without the error and have re-installed it and still no chat bar.