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RNetwork
Customer
 
Posts: 11
Joined: 29 Nov 2016, 04:43

 

by RNetwork 31 May 2018, 02:17

Out of the blue the mobile chat is not working anymore. We haven't changed anything on our side. It's the same problems on all ArrowChat installs we have.

Problem is that you can see/read messages from others but are not able to send messages yourself.

Checked on iOS and Android.

Any suggestions what's going wrong?
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RNetwork
Customer
 
Posts: 11
Joined: 29 Nov 2016, 04:43

 

by RNetwork 04 Jun 2018, 02:45

Anyone?
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RNetwork
Customer
 
Posts: 11
Joined: 29 Nov 2016, 04:43

 

by RNetwork 18 Jun 2018, 04:33

Anyone?
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Jason
Customer
 
Posts: 2356
Joined: 12 Dec 2009, 16:06

 

by Jason 18 Jun 2018, 19:04

Are you using our push service? If so, please see viewtopic.php?f=2&p=10217
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RNetwork
Customer
 
Posts: 11
Joined: 29 Nov 2016, 04:43

 

by RNetwork 02 Jul 2018, 00:40

No, we don't use the push service.
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RGalvan
Customer
 
Posts: 3
Joined: 09 Jan 2018, 20:44

 

by RGalvan 17 Aug 2018, 11:48

RNetwork wrote:Anyone?

Same problem I’ve been reading about and support doesn’t seem to care.
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Jason
Customer
 
Posts: 2356
Joined: 12 Dec 2009, 16:06

 

by Jason 17 Aug 2018, 19:44

Please open a support ticket if you are having issues at https://www.arrowchat.com/support/contact/

There are currently no issues with mobile chat.