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Eluzini
Customer
 
Posts: 1
Joined: 27 Oct 2017, 17:35

 

by Eluzini 22 Aug 2018, 12:45

Hello Community,

I need help, i am not core technical but i work with them.

Below is the issue we are presently experiencing, users are online but cannot see each other, so i can be logged in on my own end and another person logged in at his own end but we cannot see each other., the use scenario is domained (like groups)so only people in a group on my webapp are meant to be able to see each other online. after the initial install it worked perfectly but suddenly the issue stated above developed, two users in the same domain/group are both online but cannot see each other, its like no one is online.

Kindly help and advise on a technical level what to do so i can relay the message to the team.

Regards,
Thank for the help.