Help
Ask questions about how to do or fix things in Arrowchat
User avatar
IMedia
Customer
 
Posts: 11
Joined: 12 Apr 2011, 07:29

 

by IMedia 12 Apr 2011, 17:32

I recently installed arrowchat a minute ago for Social engine 3. I followed all directions and cannot get the chat bar to show up at the bottom. Is this a common thing? Do I need to mess with a setting or something? Thanks.
User avatar
Jason
Customer
 
Posts: 2356
Joined: 12 Dec 2009, 16:06

 

by Jason 12 Apr 2011, 17:40

Not that I'm aware of. Can I get your site URL and a test login account?
User avatar
IMedia
Customer
 
Posts: 11
Joined: 12 Apr 2011, 07:29

 

by IMedia 12 Apr 2011, 17:50

I sent you the wrong FTP credentials. I will correct that and send again.
User avatar
IMedia
Customer
 
Posts: 11
Joined: 12 Apr 2011, 07:29

 

by IMedia 12 Apr 2011, 18:07

Sorry, the server I am on sucks and is not allowing me to create an FTP for you. I am trying to remember the password for the main account. We with you shortly
User avatar
IMedia
Customer
 
Posts: 11
Joined: 12 Apr 2011, 07:29

 

by IMedia 12 Apr 2011, 19:28

You can merge my other post here if you want. I RE sent a ticket with my FTP information. We have social engine 3. The chat bar is not showing up still. Thanks.!

Any help would be appreciated. I would love to get it up by morning.

Joe
User avatar
IMedia
Customer
 
Posts: 11
Joined: 12 Apr 2011, 07:29

 

by IMedia 12 Apr 2011, 20:31

Test account

joe@involutionmedia.com
bassprojoe
User avatar
IMedia
Customer
 
Posts: 11
Joined: 12 Apr 2011, 07:29

 

by IMedia 12 Apr 2011, 21:43

Hey any luck yet ?? :)
User avatar
Jason
Customer
 
Posts: 2356
Joined: 12 Dec 2009, 16:06

 

by Jason 13 Apr 2011, 00:32

I've updated your ticket.

FYI, you don't need to post in the forums and a ticket. One or the other will work. Makes it easier on you. :)
User avatar
IMedia
Customer
 
Posts: 11
Joined: 12 Apr 2011, 07:29

 

by IMedia 13 Apr 2011, 09:49

Okay no problem. Appreciate the fix. We would like to know what you did to fix it rather then it just being fixed. This is so in case we have to move servers we can make sure to apply the same changes. What was the issue?
User avatar
Staff Bot
ArrowChat Team
 
Posts: 8996
Joined: 07 Nov 2012, 13:41

 

by Staff Bot 07 Nov 2012, 12:40

This thread has been locked because the last post is greater than six months old. There is a good chance that the information in this thread is outdated. Please open a new topic if you wish to discuss this further.